FAQ
Questions, answered straight.
Cannot find yours? Write to us and we will add it.
Buyers
Q-01What does it cost to post an order?
Nothing. You pay a fee of 3% only when an order is completed.
Q-02Do I have to accept the cheapest bid?
No. In a tender you choose the bid you want. In Quick buy, the first factory to accept your target price wins.
Q-03Can I see who the factory is?
You see an anonymous code such as “Factory PL-3F2A”, the country and the certificates. This keeps bidding fair.
Q-04When is the factory paid?
When you accept the goods. Until then the money stays in escrow. If you do not respond, it is released automatically after a fixed period.
Q-05What if the quality is wrong?
Open an issue. If measured grammage is outside the TDS tolerance, an issue opens automatically. You can accept, accept with a discount, or return.
Q-06Who pays import VAT?
Always the buyer, as the importer — whatever delivery term you choose.
Factories
Q-07How much is membership?
€1,000.00 per year, with unlimited bids and no commission on your price.
Q-08Can I see competitors’ prices?
No. In a tender you see your rank and a gap band to first place. With fewer than 3 bids, only your rank.
Q-09How often can I change my bid?
Up to 5 bids per order: your first bid plus 4 revisions.
Q-10What proof do I have to upload?
The TDS with your bid, the reel label at production start, and grammage proofs from production. Plus the print proof for approval.
Q-11Who carries currency risk?
All amounts are in EUR. Currency risk stays with the factory.
Platform
Q-12Which languages are supported?
English, German and Turkish.
Q-13Which products can I source?
Paper bags, folding cartons, mailer boxes, corrugated boxes, labels, food-contact paper, tissue paper and flexible packaging.
Q-14Who is responsible for EPR registration?
Whoever places the packaging on the market in the destination country — usually the brand or retailer. Check official sources for each country.
Ready when you are